Join Yorkshire Cancer Research as a Supporter Engagement Assistant and play a vital role in connecting with our community of donors and supporters. This is your chance to make a meaningful difference by helping fund life-saving cancer research while delivering exceptional service and support.
If you’re organised, compassionate, and ready to contribute to a worthy cause, apply now to become part of a dedicated team driving positive change across Yorkshire
Job Details:
Employer: Yorkshire Cancer Research
Location: Harrogate, North Yorkshire
Salary: Circa £25,000 per annum (gross)
Yorkshire Cancer Research:
Yorkshire Cancer Research is dedicated to funding life-saving cancer research and supporting patients across Yorkshire. Our work helps improve cancer treatments, care, and outcomes for local communities. Joining our team means becoming part of a passionate charity making a real difference in the fight against cancer.
Role Overview:
We are seeking a friendly and organised Supporter Engagement Assistant to join our Supporter Engagement Team. In this role, you will help build strong and lasting relationships with our supporters and donors, playing a vital part in advancing our mission.
Reporting to the Supporter Engagement Officer, you will provide excellent customer service through telephone, email, postal communications, and face-to-face interactions. You will accurately maintain supporter information in our CRM database while representing the charity’s values with empathy—particularly towards individuals affected by cancer.
Key Responsibilities:
- Deliver Excellent Customer Service
- Respond promptly and professionally to supporter inquiries via phone, email, post, and in person.
- Maintain Accurate Supporter Records
- Input and update information in the CRM database to ensure data integrity and supporter history tracking.
- Represent the Charity with Empathy
- Communicate the mission and values of Yorkshire Cancer Research, showing understanding and compassion, especially when speaking with individuals affected by cancer.
- Support Donor Engagement Activities
- Assist in building long-term relationships with donors and supporters by providing information, resolving queries, and acknowledging contributions.
- Collaborate Across Teams
- Work closely with the Supporter Engagement Officer and other departments to support events, campaigns, and fundraising initiatives.
- Assist with Administrative Tasks
- Handle correspondence, prepare supporter communications, and assist with mailings and data reports as needed.
- Contribute to a Positive Team Culture
- Help foster a friendly, supportive, and inclusive working environment aligned with the charity’s goals and values.
Person Specification:
Qualifications and Experience:
- Educated to A-level or equivalent.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong organisational skills with attention to detail.
- Ability to work well both independently and as part of a team.
Desirable Attributes:
- Empathy and understanding for individuals affected by cancer.
- Familiarity with CRM databases or similar customer management systems.
- Commitment to diversity, equity, and inclusion.
Benefits:
- Competitive Salary
- Approx. £25,000 per annum (gross), aligned with experience and responsibilities.
- Hybrid Working Model
- Flexible balance between remote and office-based work from Harrogate, North Yorkshire.
- Flexible Working Arrangements
- Support for flexible hours depending on individual needs and circumstances.
- Work with Purpose
- Contribute directly to life-saving cancer research and support communities across Yorkshire.
- Real Living Wage Employer
- Committed to fair and ethical compensation above the national minimum wage.
- Inclusive and Supportive Culture
- Welcoming environment that values diversity, inclusion, and accessibility for all.
- Professional Development Opportunities
- Ongoing training, learning, and the chance to grow within the charity sector.
- Make a Real Difference
- Help build and maintain strong relationships with supporters whose contributions fund vital research.
- Supportive Team Environment
- Join a passionate, mission-driven Supporter Engagement Team with shared values.
- Employee Wellbeing Focus
- A healthy, balanced workplace that encourages empathy, collaboration, and support.
How to Apply for Supporter Engagement Assistant Job 2025?
Please submit your CV and a cover letter explaining your suitability for the role by clicking the ‘Apply now’ button below.
For further details, please refer to the full [role profile] (insert hyperlink here).
Accessibility and Inclusion:
Yorkshire Cancer Research is a responsible employer committed to equal opportunities. We welcome applications from candidates of all backgrounds. If you require reasonable adjustments during the recruitment process, please contact us at recruitment@ycr.org.uk or call the People Team on 01423 642803.
Please note, only shortlisted candidates will be contacted.
Frequently Asked Questions:
What are the main responsibilities of the Supporter Engagement Assistant?
You will provide excellent customer service through phone, email, postal, and face-to-face communication, accurately update supporter records in the CRM system, and represent Yorkshire Cancer Research with empathy and professionalism.
Is flexible working available?
Yes, Yorkshire Cancer Research supports flexible and hybrid working to accommodate individual circumstances.
Can I apply if I don’t have experience in the charity sector?
Yes, experience in any customer service role is valuable. We welcome applicants from diverse backgrounds.
