Customer Service and Administration Jobs in Canada 2025

Stellar Support Solutions Inc. is a prominent provider of administrative and customer service solutions throughout Canada. We are committed to providing our clients with exceptional support and guaranteeing that their operational requirements are fulfilled with professionalism, efficiency, and dependability.

We are thrilled to announce that we are currently accepting applications for numerous customer service and administrative positions in Toronto, Ontario, as part of our ongoing expansion. Motivated individuals who are enthusiastic about assisting others and flourish in a dynamic work environment are well-suited for these positions.

Stellar Support Solutions Inc. provides competitive salaries, comprehensive training, and opportunities for career advancement. Whether you are a seasoned professional in customer service or administration or are just beginning your career in this field, we offer positions that offer a supportive work environment and professional development. Additionally, we provide visa sponsorship to qualified international candidates who are interested in relocating to Canada.

We are seeking individuals who are customer-centric and accomplished, and who are prepared to contribute to the success of our organization while simultaneously advancing their careers and enhancing their skills.

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Job Titles:

• Customer Service Representative
• Administrative Assistant
• Call Center Operator
• Data Entry Clerk
• Office Manager
• Customer Support Supervisor
• Receptionist
• Account Coordinator
• Operations Administrator
• Executive Assistant

Key Responsibilities:

Stellar Support Solutions Inc. provides each position with the potential to significantly contribute to the company’s and its clients’ success. The following are the specific responsibilities of each available position:

1. Customer Service Representative:

• Act as the primary point of contact for consumers, offering efficient and friendly service via chat, email, or phone.
• Manage consumer inquiries, complaints, and requests, guaranteeing that they are resolved in a timely and efficient manner.
• Include comprehensive information regarding products or services, such as troubleshooting prevalent issues and providing solutions.
• Secure customer satisfaction throughout the transaction by processing orders, returns, and exchanges.
• Maintain precise records of service requests and communications and document customer interactions.
• Identify opportunities to sell additional products and services to consumers through upselling or cross-selling.
• Maintain a professional and optimistic attitude when interacting with consumers, regardless of whether they are satisfied or dissatisfied.
• Collaborate with other departments to guarantee efficient customer support and problem resolution.

2. Administrative Assistant:

• Assist management and departments with administrative tasks, such as scheduling meetings, managing calendars, and organizing travel.
• Maintain and organize office files to guarantee that they are both current and readily accessible.
• Generate correspondence, presentations, and reports for both internal and external stakeholders.
• Provide assistance with the entry of data, the updating of databases, and the maintenance of precise records of business activities.
• Manage office correspondence, emails, and phone conversations.
• Maintain an organized workspace and ensure that office supplies are adequately supplied.
• Assist in the coordination of company events, meetings, and team-building activities.
• Demonstrate professionalism and discretion when managing confidential information.

3. Call Center Operator:

• Respond to customer inquiries and answer incoming calls in a timely and courteous manner.
• Offer customers pricing, availability, and product information.
• Address customer concerns by offering solutions and guaranteeing comprehensive satisfaction.
• Process orders, returns, and service requests via online and telephone platforms.
• Maintain a comprehensive record of all customer interactions in the organization’s CRM system.
• Maintain a high level of professionalism and efficiency while managing high-volume calls during prime hours.
• Work in conjunction with other departments and team members to address intricate consumer concerns.
• Ensure that consumers receive precise information by staying informed about the most recent promotions, products, and services.

4. Data Entry Clerk:

• Ensure the accuracy and completeness of the company’s database by inputting and updating data.
• Examine documents for any inconsistencies or errors and implement the requisite modifications.
• Efficiently manage customer orders, service requests, and other business transactions.
• Maintain and organize data records to guarantee their security and accessibility.
• Verify data and guarantee adherence to data protection regulations.
• Produce reports for the purpose of analysis and decision-making, which are derived from data entries.
• Work in conjunction with other departments to guarantee that data is entered and updated in a timely manner.
• Perform routine administrative duties, including document organization, digitizing, and filing.

5. Office Manager:

• Ensure that tasks are completed efficiently and deadlines are met by overseeing daily office operations.
• Inventory management encompasses the procuring, restocking, and maintenance of office supplies.
• Provide guidance, training, and support to office staff as required.
• Collaborate with service providers and purveyors to ensure the appropriate maintenance of office equipment and facilities.
• Guarantee adherence to company policies and health and safety regulations.
• Organize meetings and provide support for event planning, which includes the preparation of materials and the management of logistics.
• Maintain the organization of office records, files, and documentation.
• Manage financial responsibilities associated with the office, such as the processing of invoices and the management of expenditures.

6. Customer Support Supervisor:

• Ensure that a team of customer service representatives delivers exceptional service to consumers by supervising them.
• Monitor performance metrics, including resolution time, customer satisfaction, and response time.
• Ensure that team members are continuously improved and developed by providing coaching and feedback.
• Address escalated customer complaints and resolve intricate issues in a professional and timely manner.
• Formulate and execute customer support strategies to enhance customer satisfaction and efficiency.
• Orient new customer service personnel to the company’s policies, systems, and best practices.
• Collaborate with other departments to identify and implement solutions for recurring customer issues.
• Generate reports on team performance and recommend enhancements to optimize client support operations.

7. Receptionist:

• Greeting and assisting visitors, directing them to the appropriate department or individual, and providing them with information.
• Ensure that messages are accurately received and communicated by answering and directing incoming phone calls to the appropriate parties.
• Ensure the security of the office by adhering to the procedures for visitor sign-in and issuing visitor credentials.
• Schedule and organize conferences, meetings, and appointments for employees.
• Maintain the availability of office supplies for staff use.
• Oversee office correspondence, which encompasses faxes, emails, and mail.
• Assist with the administration of the office, including the archiving, photocopying, and scanning of documents.
• Organize office programs and meetings to assist office management.

8. Account Coordinator:

• Ensure that all administrative duties associated with client accounts are completed accurately and punctually by managing them.
• Ensure that communication is both effective and transparent by serving as the primary point of contact between the company and the client.
• Provide information on services, assist clients with inquiries, and guarantee that contracts and invoicing processes are executed efficiently.
• Collaborate with other departments to guarantee that services are provided in accordance with the established schedule and that client requirements are satisfied.
• Retain comprehensive records of transactions, accounts, and client interactions.
• Provide clients with reports and presentations that provide them with the latest information on the performance and delivery of their services.
• Identify potential opportunities to provide clients with supplementary services or products.

9. Operations Administrator:

• Assist in the daily operations of the business, ensuring that processes and systems operate efficiently.
• Ensure that projects and tasks are progressing as planned by coordinating internal communication among departments.
• Assist management in the preparation of operational documentation, presentations, and reports.
• Ensure that all information is current and readily accessible by maintaining precise records of business operations.
• Ensure that deadlines are met by organizing office schedules, meetings, and appointments.
• Assist in the development and implementation of new operational strategies to reduce costs and enhance efficiency.
• Evaluate the functionality of operational systems and suggest modifications or enhancements as necessary.

10. Executive Assistant:

• Manage calendars, travel arrangements, and meetings to provide senior executives with exceptional administrative support.
• Prepare and evaluate executive meetings’ presentations, reports, and documents.
• Maintain the executive’s schedule and files in an organized manner and handle confidential information with discretion.
• On behalf of executives, communicate with internal and external stakeholders to guarantee that inquiries are addressed promptly.
• Assist in the development of performance evaluations, reports, and budgets.
• Ensure the efficient management of logistics by organizing events, conferences, and meetings.
• Assist the executive team by performing supplementary responsibilities as required.

Qualifications and Skills:

The following qualifications and abilities are required for success in these positions at Stellar Support Solutions Inc.:

Education:

• The majority of positions necessitate a high school diploma or equivalent.
• For more senior positions, it is advantageous to possess a bachelor’s degree in business administration, management, communications, or a related field.

Experience:

• Training will be provided for entry-level positions, although prior experience in administration or customer service is advantageous.
• 2-5 years of experience in a comparable role is preferred for managerial and specialized positions.

Skills:

• Strong interpersonal and communication skills, capable of effectively managing internal communication and customer inquiries.
• Proficient in the Microsoft Office Suite (Excel, Word, PowerPoint) and other office software.
• Strong organizational skills, including the capacity to effectively prioritize and manage multiple duties.
• The capacity to address consumer complaints and office challenges in a professional manner, as well as the ability to solve problems.

Soft Skills:

• A customer-oriented, friendly, and approachable demeanor.
• Capacity to function both independently and collaboratively.
• Exceptional attention to detail, guaranteeing the precise completion of assignments.
• Capacity to adjust to fluctuating workloads and function effectively under duress.

Benefits:

1. Competitive Salary
Entry-level roles start around CAD $35,000–$45,000/year, with experienced professionals earning $50,000–$70,000+, especially in specialized or bilingual roles.

2. Health and Dental Insurance
Most full-time jobs offer comprehensive health benefits, including medical, dental, vision, and sometimes mental health support.

3. Paid Vacation and Holidays
Employees typically receive 2–4 weeks of paid vacation, plus statutory holidays and sometimes personal or sick days.

4. Retirement Plans
Employers often offer RRSP matching or company pension plans, especially in the public sector or larger corporations.

5. Performance Bonuses or Incentives
Customer service roles may include monthly performance bonuses, commissions, or year-end incentives based on KPIs or customer satisfaction scores.

6. Job Stability
These roles are in high demand across Canada, offering good job security, especially in banking, healthcare, and government.

7. Opportunities for Advancement
Strong performers often move into supervisory, administrative management, or specialist roles (e.g., HR, operations, logistics).

8. Flexible Work Options
Many companies offer remote, hybrid, or flexible shift options, especially in customer support or admin work-from-home roles.

9. Employee Assistance Programs (EAP)
These include access to counselling, wellness programs, and financial planning services, supporting overall well-being.

10. Training and Development
Ongoing training, onboarding programs, and support for skill development (e.g., software training, communication skills) are commonly provided.

How to Apply for Customer Service and Administration Jobs in Canada 2025?

If you are prepared to establish a career in customer service and administration at Stellar Support Solutions Inc., please submit your resume and cover letter to hr@stellarsupportsolutions.ca. In your cover letter, please indicate the position for which you are applying and the reasons you believe you are an excellent candidate.

For further inquiries or additional information, please do not hesitate to reach out to us at +1 416-555-1234.

Location:
Stellar Support Solutions Inc.
101 Bay Street,
Toronto, ON M5J 2N8,
Canada

About Stellar Support Solutions Inc.:

In Canada, Stellar Support Solutions Inc. is a provider of administrative solutions and customer service. We are committed to providing exceptional support services to a diverse array of clients in a variety of industries. Our dedication to continuous improvement, customer satisfaction, and excellence motivates us to equip our team with the resources and opportunities necessary to achieve success.

Frequently Asked Questions: