The Co-op Group is one of the UK’s most recognised retailers, known for its ethical values, community ownership, and focus on customer care. With thousands of stores across the country, we provide opportunities for people to grow meaningful careers in supportive, diverse teams.
Details:
- Company: Co-op Group
- Location: Nationwide, United Kingdom
- Employment Type: Full-time (part-time roles may be available)
- Salary: £12.00 – £13.50 per hour (equivalent £23,500 – £26,000 annually, depending on location and experience)
Role Overview:
We are seeking Customer Team Leaders to support store management, lead teams, and deliver excellent service. This role includes opportunities for career progression into assistant manager and store manager positions.
Visa sponsorship may be available for eligible international candidates under the UK Skilled Worker scheme, subject to Home Office requirements.
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Key Responsibilities:
Team Leadership
- Lead, motivate, and support customer service assistants.
- Provide coaching and feedback to drive performance.
Store Operations
- Manage stock replenishment, merchandising, and store standards.
- Oversee cash handling and ensure compliance with financial procedures.
- Support store KPIs and daily operational targets.
Customer Service
- Handle escalated customer issues and maintain satisfaction.
- Promote Co-op membership and community engagement.
Compliance & Safety
- Ensure compliance with health & safety, food safety, and company policies.
- Support audits and implement improvements.
Skills & Qualifications:
- GCSEs or equivalent; further education in retail/business advantageous.
- At least 1 year of supervisory experience in retail, hospitality, or customer service.
- Strong leadership and communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Familiarity with retail systems (EPOS, stock management) preferred.
Benefits:
1. Visa Sponsorship for Foreign Workers
Many UK retail chains and service companies offer Skilled Worker visa sponsorship, enabling qualified foreigners to legally live and work in the UK.
2. Competitive Salary and Benefits
Customer Team Leaders typically earn £22,000–£30,000 per year, along with benefits such as staff discounts, pension schemes, bonuses, and paid holidays.
3. Career Progression Opportunities
This role is a stepping stone to higher positions, including Assistant Manager, Store Manager, or Area Manager, offering clear pathways for career advancement.
4. High Demand Across Retail and Service Sectors
With the UK’s large retail and customer service industry, demand for skilled supervisors and team leaders remains strong, ensuring job security for foreign workers.
5. Opportunity to Bring Dependants
Visa sponsorship often allows workers to bring their spouse and children to the UK, supporting family settlement and long-term stability.
6. Training and Development
Employers provide structured training programs and leadership development, helping team leaders improve management and customer service skills.
7. International Work Experience
Working as a Customer Team Leader in the UK gives foreigners global exposure, enhancing future career prospects both within the UK and internationally.
How to Apply for Customer Team Leader Jobs in UK with Visa 2025?
Apply directly through the official Co-op careers website: jobs.coop.co.uk.
Ensure your CV highlights leadership experience, retail or customer service skills, and availability to work flexible hours.
Equal Opportunity Statement:
Co-op is an equal opportunity employer. We value diversity and are committed to building an inclusive workplace for all employees.
Conclusion:
If you are an experienced retail professional ready for a leadership role, Co-op offers an excellent opportunity to grow your career in a values-driven organisation. Apply today to join our team as a Customer Team Leader.
Frequently Asked Questions:
Can foreigners apply for Customer Team Leader jobs in the UK?
Yes. Many UK retailers and service companies hire international candidates and provide Skilled Worker visa sponsorship for qualified applicants.
Do Customer Team Leader jobs in the UK offer visa sponsorship?
Yes. Large retail chains, supermarkets, and hospitality businesses often provide visa sponsorship to fill supervisory roles.
What qualifications do I need to become a Customer Team Leader in the UK?
Employers usually expect previous retail or customer service experience, leadership skills, and good English communication. A formal degree is not always required.
