Are you passionate about making a real difference in people’s lives? Welfare Benefits Advisor jobs across the UK offer meaningful opportunities for professionals dedicated to supporting individuals through complex welfare systems.
These roles are especially vital for helping vulnerable populations—such as those affected by illness, disability, or financial hardship—access the benefits and entitlements they deserve. Whether you’re an experienced advisor or looking to enter the field, this guide covers key job openings, responsibilities, eligibility criteria, and how to apply for Welfare Benefits Advisor roles in the UK this year.
Job Details:
- Employer: Tenovus Cancer Care
- Location: Cardiff, Wales (Hybrid: Hospital and Home-based)
- Contract Type: Fixed Term – 2 Years (Funded by Macmillan Cancer Support)
- Salary: £28,000 per annum
- H35 hours/week (Full-time or part-time considered – minimum 14 hrs/week)
About the Role:
We are looking for an experienced and compassionate Welfare Benefits Advisor to join our Accredited Quality Standards (AQS) team. This newly funded position is a two-year fixed-term contract, designed to support people affected by cancer across the Cardiff & Vale Health Board area.
You’ll deliver one-on-one welfare benefits advice, supporting individuals in understanding and claiming their entitlements following a cancer diagnosis. Your work will take place in hospital settings (including University Hospital of Wales and University Hospital Llandough) and remotely, giving you a hybrid work structure that supports flexibility and balance.
This role is funded by Macmillan Cancer Support and delivered in partnership with Cardiff & Vale University Health Board, enabling you to make a real difference in patients’ lives during a time they need it most.
Key Responsibilities:
- Provide Benefits Advice
- Offer accurate, up-to-date advice to clients on a wide range of welfare benefits, including Universal Credit, PIP, ESA, Housing Benefit, and Disability Living Allowance.
- Client Case Management
- Manage a personal caseload independently, maintaining clear, confidential, and accurate records of all client interactions and outcomes.
- Benefit Applications
- Assist clients in completing benefit application forms and ensure all supporting documentation is submitted correctly and on time.
- Appeals and Tribunals
- Support clients in challenging benefit decisions, including preparing for and representing them at appeal hearings and tribunals when needed.
- Liaise with External Agencies
- Work in partnership with hospitals, local authorities, charities (e.g. Macmillan, Citizens Advice), and community services to ensure coordinated support for clients.
- Advocacy and Representation
- Act as an advocate for clients when dealing with the Department for Work and Pensions (DWP), local councils, and other statutory bodies.
- Outreach and Engagement
- Meet with clients in hospitals, community centres, or via phone/video calls, ensuring services are accessible to vulnerable individuals.
- Policy Awareness
- Keep up-to-date with changes in UK welfare legislation, policy updates, and benefit eligibility criteria to provide accurate guidance.
- Training and Reporting
- Deliver awareness sessions or informal training to staff and stakeholders, and contribute to reporting and evaluation of service outcomes.
- Safeguarding and Ethics
- Adhere to safeguarding, data protection, and equality and diversity policies when working with vulnerable adults and sensitive data.
Eligibility Criteria:
- Proven experience in delivering specialist welfare benefits advice, ideally within health or cancer care (but not essential).
- In-depth knowledge of DWP procedures, Universal Credit, PIP, Attendance Allowance, and benefits appeals.
- Ability to manage a complex caseload with minimal supervision.
- Strong communication skills and a sensitive, empathetic approach.
- Demonstrated experience working with diverse client groups and vulnerable individuals.
- Commitment to professional boundaries, confidentiality, and safeguarding.
Desirable but not essential: Previous experience working in hospital settings, fluency in Welsh, and AQS-accredited experience.
Benefits:
- Competitive Salary: Average annual salary ranges from £26,000 to £35,000, with potential for higher pay in NHS or senior roles.
- Job Security: Steady demand due to ongoing social welfare needs and government-funded programs.
- Generous Leave Entitlement: Up to 35 days of annual leave including public holidays, with some employers offering additional leave for birthdays or long service.
- Flexible Working: Options for hybrid, part-time, or remote work depending on the employer.
- Pension Scheme: Access to contributory workplace pension plans.
- Meaningful Impact: Directly help vulnerable individuals and families navigate the benefits system and improve their quality of life.
- Professional Development: Training opportunities, certifications (e.g., CPAG, CAB), and supervision to support continuous growth.
- Legal Experience: Opportunities to represent clients in appeals or tribunals, offering valuable experience in social welfare law.
- Employee Support: Access to Employee Assistance Programs (EAPs) offering mental health, legal, and financial advice.
- Inclusive Workplace: Work in environments committed to diversity, equality, and safeguarding practices.
- Networking and Collaboration: Collaborate with NHS staff, local authorities, and national charities like Macmillan or Citizens Advice.
Additional Information:
- Work Location: Hybrid between Cardiff-based hospitals and home working
- DBS Check: Required, due to direct work with vulnerable adults
- Job Share: Available (minimum of 14 hours/week)
How to Apply for Welfare Benefits Advisor Jobs in UK 2025?
Click the “Apply Now” button below to upload your CV and a tailored cover letter. Please indicate your preferred working pattern (full-time or part-time) in your application.
Conclusion:
Be part of a compassionate team improving the lives of people affected by cancer in Wales. If you are a benefits advisor with the passion and professionalism to guide others through difficult times, we want to hear from you.
Frequently Asked Questions:
Is visa sponsorship available for Welfare Benefits Advisor jobs in the UK?
Most roles are reserved for UK residents or individuals with the right to work in the UK. However, some organizations may offer visa sponsorship for highly qualified applicants with specialist knowledge.
Are Welfare Benefits Advisor roles in demand?
Yes, with increased pressure on the welfare system and ongoing support needs post-COVID, these roles remain in high demand across local councils, NHS trusts, and charities.
What does a Welfare Benefits Advisor do in the UK?
A Welfare Benefits Advisor helps individuals understand and access their entitled benefits, such as Universal Credit, PIP, ESA, and housing support. They offer advice, complete applications, and may represent clients in appeals or tribunals.
