Are you a dynamic leader with a passion for managing teams and driving operational excellence? Business Support Team Manager roles in England offer exciting opportunities to lead frontline teams that deliver essential customer and administrative services across diverse sectors.
These positions play a crucial role in ensuring smooth business operations, implementing strategic changes, and supporting organizational goals. If you have strong leadership skills, experience in managing teams, and a commitment to delivering high-quality service, this could be the perfect career step for you.
Job Details:
Employer: Care & Social Services Inspectorate Wales (CIW)
Location: Merthyr, Carmarthen, or Llandudno Junction (with occasional travel across Wales)
Salary: £45,974 to £54,431
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Introduction:
Care Inspectorate Wales (CIW) is the independent regulator of social care and childcare services in Wales. We are dedicated to improving the quality and safety of services to support the well-being of people across Wales.
The role involves providing leadership and management to the Business Support Team—a multi-skilled team that delivers frontline customer services to the public, service users, their families, and providers. This team also supports internal operational teams responsible for registration, enforcement, and inspection.
The post holder will directly line-manage Business Support Service Managers and oversee business support processes across Wales. Occasional travel will be necessary to provide management and support to pan-Wales teams.
Key Responsibilities:
- Provide leadership and management support to Business Support Service Managers and their teams, encompassing approximately [insert exact number] managers and [insert exact number] staff members.
- Lead the adoption of new ways of working, ensuring these changes are implemented consistently across all business areas in alignment with CIW’s strategic plan.
- Ensure the Business Support Team is fully prepared for digital transformations by overseeing appropriate training and guidance.
- Participate in project boards to ensure that changes across CIW consider the capacity and capabilities of support teams.
- Produce weekly reports for senior management, monitoring team activities and assessing resource capacity for both immediate and long-term planning.
- Oversee staff training and development by identifying training needs, conducting briefings, and encouraging use of personal development plans.
- Collaborate with other CIW teams to identify further opportunities for enriching the Business Support Team’s roles in light of digital developments.
- Build strong working relationships with senior managers across CIW to raise the profile and effectiveness of the Business Support Team.
- Monitor and share best practices within the Business Support Team, identifying areas for improvement.
- Manage personal professional development through discussions with line management.
- Act as the operational lead on the Disclosure and Barring Service (DBS) process, managing change and reporting any issues to the DBS business process owner.
Benefits:
- Competitive Salary: Typically ranges between £40,000 and £55,000, depending on experience and location.
- Career Development: Opportunities for professional growth through training, mentorship, and leadership development programs.
- Job Stability: Many positions are permanent, offering long-term career security.
- Work-Life Balance: Flexible working arrangements and supportive policies in many organizations.
- Pension and Benefits: Access to employer pension schemes and comprehensive employee benefits packages.
- Influential Role: Ability to lead teams, influence service delivery, and make a positive impact within organizations.
- Varied Work Environment: Work across diverse sectors including public services, healthcare, and local government.
- Networking Opportunities: Collaborate with senior leaders and stakeholders across departments and agencies.
- Skill Enhancement: Develop leadership, project management, and operational skills.
- Supportive Workplace Culture: Many employers promote inclusive, diverse, and engaging work environments.
Required Experience:
- Proven experience leading and managing frontline delivery teams that serve customers and service users.
- Experience in leading and managing the implementation of new work areas or change projects.
- Ability to provide sound advice and guidance to senior colleagues and stakeholders to support decision-making.
Additional Information:
- This post requires occasional travel across Wales.
- Salary is within the SEO band £45,974 to £54,431.
- CIW is an equal opportunity employer and committed to providing reasonable adjustments under the Equality Act 2010.
- The role is subject to Basic Disclosure Procedures.
How to Apply for Business Support Team Manager Jobs in England 2025?
To apply, please upload your CV along with a supporting statement demonstrating how you meet the essential criteria. Include details of your education, training, and employment history, referencing any qualifications listed in the person specification.
For further information, please contact [insert contact details if available].
Frequently Asked Questions:
Can I apply if I don’t live near the job location?
Check the job advert for remote working or flexible working options. Some roles may require presence on-site or regular travel.
Are there opportunities for professional development?
Yes, many employers offer training and development programs to help managers build leadership skills and progress their careers.
How do I apply for these jobs?
Applications usually require submitting a CV and a supporting statement addressing the person specification. Always follow the specific application instructions provided in the job advert.
